paintiko

How can we help?

Email support@paintiko.com. Please include your license code if your question is about the Family Pass, and never send your child's details; we do not need them.

Paintiko is operated by Paintiko.

We aim to reply within 2 business days, Monday-Friday, excluding U.S. federal holidays. Our support time zone is America/New_York.

Install on a phone or tablet

  • Android and Chrome or Edge on a computer: open Players & settings → Family Pass & grown-up settings, answer the grown-up question and choose Install Paintiko. You can also use the browser menu → Install app or Add to Home screen.
  • iPhone and iPad: in Safari, tap Share → Add to Home Screen.

When the app says Ready offline, it works without internet, including these parent pages.

Family Pass

  1. On the original device, open Players & settings → Family Pass & grown-up settings, answer the question, then open Grown-up account. Save the active Family Pass to your account.
  2. On the new device, sign in to the same confirmed account. Choose the saved animal profiles and start painting.
  3. Open Grown-up account in grown-up settings and choose Restore Family Pass here. The same 5-device limit applies.
  • Restore on a new device: enter the license code from your receipt email and choose Restore in grown-up settings if it was not saved to an account. Keep your receipt even if you link your pass.
  • "Already in use on 5 devices": email us the code and we will reset its device list.
  • Refunds: see refund handling before buying; email us with your code or receipt to request one.

Saves

Account profiles (animal, optional nickname and level) can follow your family. Artwork, drawings, stickers, progress, toy outlines and secret picture codes do not sync automatically. A restored pass unlocks content; it does not restore the art book.

  • Saves live in this browser only and do not sync between devices.
  • Clearing site data, or private browsing, removes them. We cannot recover them because we never have a copy.
  • If the app says your pictures could not be saved, the device may be low on space. Free some space and reload.

Privacy requests

Before switching devices or clearing data, use Save Art Book Backup in grown-up settings. Carry the downloaded JSON file to the new device and use Restore Backup there. Restoring replaces that browser's existing art book; save a backup there first. Blank-canvas drawings and toy-photo outlines are stored separately and are not included in this art-book backup. Keep backup files private.

Deleting an adult account removes its server profiles and links and signs this device out. It does not erase local artwork or revoke a pass already redeemed on a device. Account-based restoration will no longer work; retain the original license receipt. Clearing site data removes local artwork, access and pass tokens but does not delete the server account.

To see or delete what the license service holds for your pass, email support@paintiko.com with the code. See the privacy policy and children's privacy page for everything the app stores.